National Training policy (NTP)- 2012 stipulates that each Government Department/Ministry should classify all posts with a clear job description and competencies required in order to move from the current system of rule-based Personnel Administration to Competency-based system of Strategic Human Resource Management' The objective of moving towards a competency-based approach is to ensure that each job is performed by the person who has the required competencies for that job.
"Empathy is about understanding thoughts, feelings and concerns of others, even when not made explicit." The document is developed as part of the DoPT's aim to transform the current administrative system based on rules and seniority to a competency-based structure. According to the DoPT, all ministries, departments and training institutions should utilise the document for capacity development of civil servants to ensure each job is performed with a required competency.
The Competency Dictionary is divided into four main attributes - Ethos, Ethics, Equity and Efficiency. It tells officials to acknowledge lack of information instead of bluffing, publicly credit those who have performed well, and communicate the "big picture" effectively to clarify complex situations.
Explaining "self-control", it says the bureaucrat is supposed to identify his "emotional hot-buttons" so that he out-maneuvers situations that cause emotional responses.
It expects the skill to operate successfully in a variety of political environments and wants the bureaucrat to be well-versed with politics of the day, including hidden agendas in today's coalition politics and knowing who the real master is.
Note : Aspirants of Civil Service Mains exam can also read this document as a part of their preparation for exam.